Pawfectly Privacy Policy

1. Key ideas (plain English)

• We collect information you provide to create your profile and use core features.
• We store messages you send through the Service; messages are not end-to-end encrypted.
• We process photos and content to help enforce safety rules and prevent abuse.
• We do not currently sell your personal information.
• You can delete your account; some conversation records may remain for integrity, safety, and legal reasons.

2. Information we collect

A) Information you provide

• Account info: email address and account/login identifiers.
• Profile info: name, birthday/age, gender (if provided), and other profile fields you choose to share.
• Dog profile info: dog name, breed (if provided), size, age group, temperament, energy level, play styles, prompts, and other dog details you submit.
• Photos: human and dog photos you upload.
• Messages: content you send and receive through in-app chat. Messages are stored on our systems and are not end-to-end encrypted.
• Support submissions: feedback, support requests, and any content you choose to attach (such as screenshots).

B) Information collected automatically

• Device and app info: device type, OS version, app version/build, language/locale, time zone, and similar technical information.
• Log and diagnostic data: error logs and diagnostic events needed to operate and secure the Service. We do not use a dedicated third-party crash-reporting SDK in the app at this time.
• Push delivery: push notifications are sent using platform services (for example, Firebase Cloud Messaging on Android and Apple Push Notification service (APNs) on iOS), coordinated through our push tooling (including Expo where applicable).
• Usage data: feature interactions (e.g., likes, passes, profile views) to operate, secure, and improve the Service.
• Location data: approximate and/or precise location data (such as GPS latitude and longitude), depending on your device settings and permissions.
• Geocoding queries: when you search for a place or address (for example, city or meetup location), we may send your search text to OpenStreetMap Nominatim (or similar geocoding services) to resolve coordinates, subject to their policies.
• Push notification tokens: device or Expo push tokens used to deliver push notifications.

C) Verification data

Pawfectly may offer human verification using face-movement or liveness checks. We do not store biometric identifiers, biometric templates, or face recognition profiles as part of this process. Verification imagery is processed transiently and is not retained. We may store verification outcomes (such as verified/unverified status) and timestamps. Verification is not a guarantee of identity.

3. How we use information

We use information to:

• Create and manage your account;
• Show you profiles and enable connections;
• Calculate dog compatibility suggestions (logic-based, not scientific);
• Operate messaging, notifications, and safety tools;
• Moderate content and prevent abuse, fraud, and policy violations;
• Provide meetup location suggestions in chat (based on location information);
• Analyze and improve performance, reliability, and user experience; and
• Respond to support requests and communicate with you about the Service.

4. How we share information

A) With other users

Your profile information, dog information, and photos are shared with other users according to app features and your settings. Messages are shared with the conversation participant(s). Please be mindful of what you choose to share, especially in messages.

B) Service providers and third parties

We use subprocessors and integrations to operate the Service. They process information on our behalf under contractual obligations consistent with this Privacy Policy. Examples include:

• Supabase — hosted database, authentication, file storage (including photos), and serverless functions for core Service data.
• RevenueCat — subscription and entitlement management with app stores; may receive app user identifiers and purchase-related metadata.
• Apple & Google — sign-in (if you choose those options) and in-app purchase billing through their stores.
• Push delivery — platform push services (e.g., FCM on Android, APNs on iOS) and Expo push services as applicable.
• OpenAI — automated moderation of uploaded images (e.g., moderation API requests that may include temporary image URLs).
• OpenStreetMap Nominatim — geocoding when you search for places or addresses.

C) Legal and safety

We may disclose information as we believe necessary to:

• Comply with law, legal process, subpoena, or lawful requests;
• Enforce our Terms and policies;
• Investigate fraud, abuse, or safety issues; and
• Protect the rights, safety, and integrity of Pawfectly, our users, and others.

D) No sale of data (current policy)

We do not currently sell personal information. If our practices change, we will update this Privacy Policy and provide any required notices or choices under applicable law.

5. Location information

We collect and use location information, which may include approximate location (such as city or ZIP code) and/or precise location (such as GPS latitude and longitude), depending on your device permissions and how you use the Service.

We use location data to:

• Show nearby profiles and matches;
• Calculate distance estimates; and
• Provide meetup location suggestions in chat.

Place search and address resolution may use third-party geocoding (see Section 2(B)). You can control location permissions through your device settings. Some features may not function properly without location access. We also recommend limiting exact location sharing in messages until you trust someone.

6. Photos and content moderation

Photos and other content may be processed to enforce community and safety rules, such as detecting disallowed content (for example, explicit content, contact information, screenshots, or text overlays). We may use third-party automated services (including OpenAI moderation APIs) that analyze images or temporary image URLs. We may store moderation outcomes (e.g., approved/rejected) and related metadata.

7. Data retention

We retain personal information for as long as reasonably necessary to provide the Service and for legitimate purposes such as safety, fraud prevention, legal compliance, and dispute resolution.

Account deletion

When you delete your account, we delete or de-identify:

• Profile information;
• Dog profiles;
• Uploaded photos (and associated metadata); and
• Preferences and onboarding data.

Conversation retention

At present, deleting an account may not delete all conversation records and chat history. Conversation data may be retained to preserve conversation continuity for remaining participants and for trust & safety, legal, and compliance purposes. Where feasible, we remove or minimize direct identifiers.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, update, delete, or object to certain processing of your information. You can typically manage your profile data within the app and delete your account in Settings. For additional requests, contact us using the information in the “Contact” section below.

Do Not Track signals: The Service does not currently respond to browser “Do Not Track” signals.

9. Security

We implement reasonable safeguards designed to protect information. However, no system is 100% secure, and we cannot guarantee absolute security. You use the Service at your own risk.

10. Children’s privacy

Pawfectly is not intended for users under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.

11. International transfers

If you access the Service from outside the United States, your information may be processed in the U.S. or other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date. Your continued use of the Service after the effective date of an update indicates acceptance of the updated policy. If you do not agree to the changes, you should stop using the Service and delete your account.

13. Contact

Email: privacy@pawfectly.app
We do not publish a public mailing address. If applicable law requires a physical address for valid legal notices, contact us and we will provide an address where required.