These Terms of Service (“Terms”) govern your access to and use of the Pawfectly mobile application, website(s), and related services (collectively, the “Service”). The Service is operated by SHREE-G LLC (“Pawfectly,” “we,” “us,” “our”).
By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
Pawfectly is a dog-first connection platform that enables users to:
Pawfectly does not guarantee:
You use the Service at your own risk.
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using Pawfectly, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into these Terms.
You agree to provide accurate, current, and complete information and to keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly of any suspected unauthorized access.
You may not:
You agree not to use the Service to:
We may remove content and restrict, suspend, or terminate accounts for violations or safety risks.
Pawfectly may offer limited verification features (for example, human verification via face movement checks) and badges (for example, “photo with dog” indicators).
These features are not guarantees of identity, dog ownership, authenticity, trustworthiness, or safety. Verification may fail to detect spoofing, manipulation, or misrepresentation. Do not rely on badges or verification as proof of suitability or safety.
If you use Care Services or interact with Care Providers:
Unless the Service explicitly states otherwise, Pawfectly does not conduct background checks, credential verification, licensing verification, insurance verification, or screening of Care Providers. Pawfectly does not endorse any Care Provider.
Care Providers are solely responsible for complying with applicable laws, including licensing, permits, insurance, safety standards, taxes, and reporting obligations. Users are solely responsible for evaluating Care Providers and defining terms of service (including scope, timing, price, refunds, liability, and disputes).
Pawfectly does not process payments for Care Services. Any payments, deposits, refunds, cancellations, and disputes are handled off-platform at your own risk.
This “no payments” limitation applies to Care Services transactions between users; it does not affect in-app purchases for Pawfectly subscriptions and features, which are processed by Apple and/or Google.
Pawfectly may provide meetup suggestions (including dog-friendly locations) based on user-provided location data and/or third-party data. Such suggestions are informational only and may be incomplete, outdated, or inaccurate.
You are solely responsible for:
You are responsible for controlling and supervising your dog(s) at all times, ensuring they are suitable for public settings and interactions, and complying with applicable leash laws, venue rules, and local regulations. Pawfectly does not assess or guarantee any dog’s behavior, suitability, or safety.
You acknowledge that interacting with other people and dogs involves inherent risks, including bodily injury (including dog bites), illness, emotional distress, property damage, and other harms. You assume all risks arising from use of the Service, communications with users on or off the Service, meetups and in-person interactions, and Care Services and any off-platform arrangements.
To the maximum extent permitted by law, you release Pawfectly and SHREE-G LLC and their owners, officers, employees, contractors, and agents from claims arising out of or relating to interactions with other users, dogs, Care Providers, Care Services, and meetups (including off-platform conduct). Some jurisdictions limit releases; where prohibited, this release will apply to the maximum extent permitted.
Pawfectly may offer subscriptions (for example, 1 / 3 / 6-month options) and à la carte purchases (for example, boosts, rewinds, compliments, resets, or similar features).
Purchases may be processed by Apple App Store and/or Google Play Store. Their billing terms apply. If your subscription is sold via an app store, it may auto-renew unless you cancel through your store account settings. Pawfectly does not control app store billing rules.
We may change, suspend, or discontinue any feature, offering, or pricing at any time, subject to applicable law and app store policies. Where required, we will provide notice.
Except where required by law, all purchases are non-refundable. For purchases made through an app store, refund requests must be submitted through the applicable app store.
Promo codes (if offered) have no cash value, are non-transferable, may be limited in time and quantity, and may be revoked or modified to the extent permitted by law and app store rules.
You retain ownership of content you upload or submit (“User Content”), such as photos, text, dog details, and messages.
By submitting User Content, you grant Pawfectly a worldwide, royalty-free, sublicensable, and transferable license to host, store, use, reproduce, modify (for formatting and technical processing), display (including displaying your profile information and content to other users you interact with or who may view your profile through the Service), and distribute User Content as necessary to operate, maintain, secure, and improve the Service, including content moderation, trust & safety, fraud prevention, customer support, and legal compliance.
You represent and warrant that you own or have the rights to submit the User Content and that it does not violate law or third-party rights.
We implement reasonable safeguards; however, no system is completely secure. Messages are not end-to-end encrypted and may be stored in readable form on our systems. Do not share sensitive information (such as financial account details, passwords, government IDs, or other highly sensitive data) through the Service.
We may, but are not required to, monitor, review, and investigate content and activity to enforce these Terms and policies, prevent abuse or harmful behavior, comply with legal obligations, and protect users and the community. We do not guarantee that we will review or respond to content in real time or that we will prevent any harm.
To the extent permitted by law, we may remove content, reduce visibility, restrict features, suspend, or terminate accounts at our discretion, with or without notice, including for suspected fraud or safety risks.
We do not guarantee that the Service will be available at all times or that any specific feature will always be offered.
If you delete your account, we will delete or de-identify your profile and personal data as described in our Privacy Policy.
To preserve conversation continuity for other participants and for trust & safety, legal compliance, dispute resolution, and enforcement, conversation records and message history may not be fully deleted even after account deletion. Where feasible, we may remove or minimize direct identifiers.
If you deactivate or delete a Care Provider profile, existing chats may remain (including inquiries) for the other participant(s).
The Service, including software, design, trademarks, and non-user content, is owned by SHREE-G LLC or its licensors and is protected by law. You may not copy, reverse engineer, redistribute, or exploit the Service except as allowed by law.
If you believe content on the Service infringes your copyright, please email support@pawfectly.app with: (a) a description of the copyrighted work; (b) the location of the allegedly infringing content; (c) your contact information; (d) a statement that you have a good faith belief the use is unauthorized; and (e) a statement, under penalty of perjury, that your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.
The Service may integrate with third-party services including, for example, Apple and Google (sign-in and app store billing), Supabase (backend database, auth, and storage), RevenueCat (subscription management with the app stores), platform push services (such as Firebase Cloud Messaging on Android and Apple’s notification services on iOS) and Expo push tooling, OpenAI (automated content moderation of images), and OpenStreetMap Nominatim (geocoding for place search). We are not responsible for third-party services, outages, or acts/omissions, and third-party terms may apply.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAWFECTLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
PAWFECTLY DOES NOT GUARANTEE:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAWFECTLY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.
THIS INCLUDES CLAIMS ARISING FROM OFF-PLATFORM INTERACTIONS, MEETUPS, DOG INTERACTIONS, AND CARE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAWFECTLY’S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PAWFECTLY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) $100.
Some jurisdictions do not allow certain limitations; in that case, liability is limited to the maximum extent permitted.
You agree to indemnify and hold harmless Pawfectly (SHREE-G LLC) and its owners, officers, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your User Content, your interactions with others (including Care Services), your violation of these Terms, or your violation of applicable law or third-party rights.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Before initiating arbitration or a court proceeding, you agree to contact us at support@pawfectly.app with a brief description of your issue and your contact information. We will try to resolve disputes informally within 60 days.
If we cannot resolve the dispute informally, you and Pawfectly agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each, a “Dispute”) will be resolved by binding arbitration on an individual basis, rather than in court, except as stated below. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that individual’s claim.
The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or other rules the AAA determines apply). The arbitrator will have authority to decide issues of arbitrability and to award the same remedies available in court, subject to these Terms.
Arbitration will be conducted remotely by video or telephone, unless the arbitrator determines that an in-person hearing is necessary. If an in-person hearing is required, it will take place in the U.S. county (or equivalent) where you reside, unless you and Pawfectly agree otherwise.
Payment of arbitration fees will be governed by the AAA rules. If you are a consumer, we will reimburse or pay the filing fee for non-frivolous Disputes up to the amount of the applicable AAA consumer filing fee, unless the arbitrator determines that your claim is frivolous or brought for an improper purpose. Each party will bear its own attorneys’ fees and costs unless the arbitrator awards fees and costs under applicable law.
You and Pawfectly agree that Disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.
You may opt out of arbitration and the class action waiver by sending an email to legal@pawfectly.app within 30 days of first accepting these Terms, stating your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration.
These arbitration provisions are governed by the Federal Arbitration Act to the extent applicable.
Except as preempted by federal law or where prohibited by applicable consumer protection laws, these Terms are governed by the laws of the State of Texas, excluding conflict-of-law rules.
We may update these Terms from time to time. We will update the “Last Updated” date and may provide additional notice where required by law. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and delete your account.
Email: legal@pawfectly.app
We do not publish a public mailing address. If applicable law requires a physical address for valid legal notices, contact us and we will provide an address where required.